Post a
Question/Comment:
If you
would like to post a question or comment, you can do so by completing
the
On-line form.
Write a Product Review:
To write a review for a product,
please use the
Product Review
Form. Anogen appreciates all
customer feedback.
Technical
Support:
For
specific questions pertaining to product information, please refer to
the datasheets. Generally, the most detailed product information
is available on the datasheets exclusively. In some circumstances
we may be able to provide additional information.
Why are
there so many clone numbers? Each
clone number represents a specific cell line (ascites) that was used to
manufacture the antibody. Since antibodies are produced by more
than one host, each batch of ascites receives a unique clone number.
The clone number is not synonymous with the lot number, which indicates
the date of manufacture. There is little to no difference amongst
the quality of the clones. There may be slight differences in the
"Applications" section of the datasheet as one clone may have been used
for a process that another antibody has not. Select the product
based on your requirements then check the "Applications" section of the
datasheets to see the specific procedures performed by that clone.
Product Applications: The
applications (Use) listed for the products reflect only the information
that is available to Anogen. It is possible that the products have
been used for additional applications, uses and procedures.
However, if an application is not included on a particular
datasheet/insert, the data or information for that product's use in such
applications will not be available for disposal from Anogen.
Before contacting technical support,
please consult the following trouble-shooting suggestions:
 |
Protocol: Ensure that the protocol for the experiment is
followed systematically. In some circumstances, changes in
protocol may cause re-orientation of the antigen, thus preventing
the antibody from binding correctly. For Elisa kits, try replacing reference to "room
temperature" with 37oC (99oF) in the
Assay Procedure section ONLY. |
|
|
Equipment: Ensure your equipment has been
maintained accordingly. Ensure that it has been certified with
International Standards for Calibration.
|
|
|
Antigen:
*Use the entire (intact) protein
antigen.
If the entire/whole antigen is not used (i.e. if only segments of
the antigen or epitopes are used) there is a strong possibility that
our antibodies will not recognize the antigen. If the antigen is
missing the specific epitope that our antibody detects, results will
not be produced.
*Check the antigen purity. If
the antigen's purity is poor, try increasing the purity or
concentration to obtain results.
*Run an Elisa test with the antigen.
If the results are negative, the antigen is the problem. If
the results are positive, the protocol is the problem. |
We retain a small portion of each
product for continual Quality Testing. If you have attempted the
above tips and are still experiencing difficulties, please contact us. Please
direct your inquiries to support@anogen.ca.
You should receive a reply within a few hours after of receipt. If
you require immediate assistance, please call us at 905-677-9221 x 226
or toll free at
1-877-755-8324.
Location:
Anogen
- YES Biotech Laboratories Ltd.
Skyport
Corporate Centre
2355
Derry Road East,
Unit
#23,
Mississauga,
Ontario, Canada
L5S
1V6
Contact:
Phone:
(905) 677-9221
Toll
Free: 1-877-755-8324
Fax:
(905) 677-0023
E-mail:
info@anogen.ca
